Saturday, April 22, 2006

Does working on a helpdesk constitute a mental health risk?

Mike McBride over at Out of the Frying Pan, and into the Cube asks, "does working on a helpdesk constitute a mental health risk?" While Mike says he's kidding, it can take a toll on you if you don't have good stress management skills.

After years of working in law firm IT, I think I have pretty good stress management skills, but some IT professions don't. If you don't know how to manage stress, and stress can be a killer, don't work in front line IT. And for goodness sake don't take it out on he users or you are going to have a short career.
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