Wednesday, March 21, 2007

Too much information?

Mike Mcbride asks How much is too much?:
One was this whole DST mess. If there was one constant in all the things we did it was this. Every communication we sent to users in the hope of limiting some help desk calls by supplying information ahead of time, only resulted in more help desk calls. Instead of people reading the email, following the directions and going about their lives without the need to involve tech support folks, they called to ask questions about the email. Even people who didn't actually need to do anything different from what they always have been, called to make sure they didn't need to do anything. It seemed like the more we tried to educate people about the issue, and what to expect, the more it just confused them. A handful of people literally just took to ignoring any emails that came from the IS department, figuring we'd fix whatever needed to be fixed later for them.

Here was a case where our attempts at sharing information backfired completely. It illustrates to me that when it comes to technical information, there is a saturation point where users simply tune you out.

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Saturday, March 17, 2007

Dilbertization of IT

Interesting story on Slashdot: How to Stop the Dilbertization of IT?
'IT professionals that have worked in the field for a long time often speak about a shift in their work where they have gone from tossing ideas back and forth to make for better technology solutions to fighting fires all day. "There's less emphasis on creativity, and more on maintenance. Tweak this, work on this ... In being reactive not proactive, everything is a crisis. Something has to be done right now, putting out fire after fire, going a long way to making IT a less pleasant environment," said Skaistis. Beyond making for a unpleasant work environment for the techies already in-house, this firefighting serves as a warning to potential recruits: you will not like this job.'"

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Friday, March 16, 2007

ILTA RSS Feed for Job Postings

I just noticed that ILTA has an RSS feed for job postings.

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